FAQs: Overview

What are the key use cases for Openbook reporting?

Openbook is designed to quickly answer management questions about your environment such as largest tenants, service growth, and accrued costs (or billable revenue). By mapping growth trends with a historical record of cloud resource consumption, Openbook helps administrators budget and add additional capacity in a timely manner. Ad hoc reporting allows you to quickly drill down to the relevant details of your cloud environment.

Can you answer these key questions about the efficiency and capacity of your Openstack cloud?”

  • What infrastructure elements are not owned by a tenant (orphaned)?
  • How much available compute capacity do I have?
  • Is my Nova scheduler behaving badly?
  • What has been the consumption trend for compute and storage?
  • How many instances does my project (or Vice President, or Business Unit, or department) have?
  • How much storage is being consumed by type?

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What cloud metering sources does Openbook support?
      • OpenStack, natch.
        Please note, the Ceilometer service is not required for all use cases. Certain long duration chargeback / showback use cases do not require the detailed metering provided by Ceilometer.
      • VMware vCenter
      • Generic adapter provides an API to push other infrastructure items into the knowledgebase so that they can be added to key reports and rate plans.
      • Finally, administrators can create user defined features or add one-time charges or credits directly within the Openbook interface. Looking for something in particular? Just ask!

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What usage models does Openbook support for billing?

Rate plans can be configured with recurring fixed fees, metered and tiered usage, and/or flat fee usage pricing.

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Does Openbook have a white label option?

Openbook has been designed so that it can easily be rebranded according to the needs of service providers and their reseller customers. The logo can be swapped, and email language customized. The look and feel of the registration page and customer page can be customized via CSS to match the customer corporate site.

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Is Ceilometer required to use Openbook?

Ceilometer is not required for all use cases. Openbook integrates with all of the key Openstack services including Ceilometer but also Nova, Swift, Cinder. In environments where Ceilometer is not available, Openbook collects relevant service instance data from the other Openstack services and will use that data for cost and capacity reporting. Without using Ceilometer, the minimum interval for service instances (instances, volumes, floating IPs, etc) is not less than of 15 minutes (service instances created and deleted within the 15 minute interval will not be billed). For many use cases, this resolution is adequate.

What actions are available to the end-user?

Openbook supports two roles – administrator and accounting. Both have access to make changes to the Customer profile, view invoices, and make payments. The administrator role also has access to the infrastructure details and can make quota change requests to right size their environment.

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FAQs: Billing for Cloud Services

Does Openbook allows for promotion codes and customer discounts?

Yes, the solution supports all common price promotions and discounts to help drive traffic to your cloud. This includes flat or percentage discounts, one time credits, and a variety of promo code options to support your marketing activities. Openbook also supports tiered pricing for volume discounts.

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Does Openbook have reseller support?

Yes, each reseller has their own URL and full isolation to create unique service offerings, customize the look and feel of the customer portal, and determine price promotions and discounts.

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What payment processing options are supported?

Customers can be invoiced for payment by check or wire transfer, or automatically charged using integration with PayPal, Stripe, and Authorize.net. Other processing options can be added as needed.

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To what extent is internationalization supported (languages and currencies)?

Local currency is enabled in two ways – rate plan and via a policy element that ties currency to the customer’s billing address country. All invoice and email notifications are fully customizable to support your unique communication requirements. In addition, we can work with you to translate UI labels and upload those into Openbook using the language pack architecture.

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FAQs: Capacity Reporting and Analytics

Is there support for interfacing with portals, dashboards, or third party applications?

Openbook was designed with extensibility in mind. We understand that you have various legacy systems to tie into: CRM, ERP, billing, and accounting. All information collected, created, and stored in Openbook is easily accessible via a REST API.

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Can Openbook map tenant capacity usage to a vice president, project, business unit, or other reporting structure?

Public clouds generally map tenant costs to a single customer account. Chargeback or showback for private clouds differ in that costs from multiple tenants can be assigned to one or more cost center, such as project, VP, business unit, or geography. Openbook version 3 supports 1 to many tenant assignment so that you can aggregate all appropriate projects to the right cost center. Custom metadata tags allow further grouping and categorization of charges.

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Can Openbook report on operating system software usage?

Talligent has worked closely with operating system vendors to create a service provider license report that meets their reporting requirements for guest instances. This SPLA report includes instance size and hours in place, and rounds up partial hours in compliance with Red Hat requirements.

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Can Openbook report on orphaned infrastructure elements?

Yes, Openbook provides a list of all orphaned elements in your environment. When a project is deleted in OpenStack, all of the infrastructure elements are not automatically deleted as well. Some elements are “orphaned” – they are no longer associated with an active project but live on in the cloud environment. For good housekeeping of your cloud environment, the orphaned elements should occasionally be cleaned up. This report can be exported from the Openbook dashboard to an excel spreadsheet or from the API.

What capacity reports are available in Openbook?

Openbook provides the administrator with views of current allocated capacity, key capacity ratios, and historical trends regarding vCPU, RAM, and Disk consumption in order to more accurately manage capacity in the OpenStack cloud.   Specific dashboards include: Overall Compute Capacity, compute capacity by host, VM allocation by host, and service consumption trends. All day is available using the API or by export to Excel.

FAQs: Getting Started

How is Openbook deployed?

Openbook is generally installed on a set of virtual instances within the cloud being managed. A single Openbook installation can collect data from multiple OpenStack deployments, creating a consolidated view across a large distributed environment or multiple private managed clouds. Openbook is available as a Heat template or Fuel plugin.

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Can you explain the roles of the Openbook dashboard and OpenStack Horizon?

The Openbook customer portal provides details about cloud costs, contact information, user roles, and provisioned resources. Openbook provide the user with the ability to make a quota change request. Provisioning of instances, networks, and routers is handled through the Horizon interface. User credentials are synchronized between Openbook and OpenStack through integration with the Keystone service.

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How is Openbook licensed?

Talligent Openbook is licensed based on 12 month subscriptions for the number of compute hosts in the cloud being managed.

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What versions of OpenStack are supported?

Juno, Kilo, Liberty, and Mitaka. New Openstack releases are generally supported by Openbook within a month of GA release.

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Is Openbook open source?

No.

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Track costs of your OpenStack, and hybrid cloud environments. Demo Openbook today!